BeDesk v3.0.8 - Customer Support Software & Helpdesk Ticketing System

new: "Make web request" trigger action
[livechat] new: livechat widget will now be fullscreen on mobile devices
[livechat] new: custom attributes can now be used as variables in widget home screen messages.
[livechat] new: added option to prune inactive visotors that were created via chat widget periodically.
improve: fallback to local email parser if openai request fails
improve: collapse artcile grid to single column on mobile
improve: show a warning if queue is not running
[livechat] improve: closed chat can now be reopened by customer by replying
fix: emails sometimes not importing if attachment is corrupted
fix: article count not showing properly on some servers
fix: help center navigation not visible on mobile
fix: error when iternal attributes are disabled
fix: subject not preserverd from customer ticket portal
fix: add "manage campaigns" permission to default agent role.
fix: don't delete agent invite if it's clicked while logged in as agent
fix: slack notification causing errors if not configured
fix: article deletion not working if ai agent addon is not installed
fix: deleted articles sometimes not removed from help center homepage
fix: trigger with conversation created filter not firing sometimes.
fix: issue with mysql fulltext search
fix: issue with setting working hours for sunday
fix: clicking on search result in help center sometimes closing the page
fix: accept lowercase header names for email data sent via API
fix: encoding issue on emails received from some outlook versions
fix: outgoing emails sometimes not getting logged
fix: issue when using database prefix
[livechat] fix: user not marked as returning visitor until third visit
[livechat] fix: issue with campaign not properly showing sometimes
[livechat] fix: incorrect site url in new message notification
[livechat] fix: match site dark mode colors better
[livechat] fix: issue with livechat widget not working with cloudflare zaraz and other similar tools
[livechat] fix: issues with ably realtime provider
[ai] fix: links by ai agent sometimes not being clickable
[ai] fix: several cases where website ingesting could fail or get stuck
[ai] fix: chunk matching not working on some servers
[ai] fix: issues with dark mode in AI agent preview
[ai] fix: fallback to basic html parser if markitdown fails
[ai] fix: ai agent snippets not being deletable
[ai] fix: document ingestion not marked as failed sometimes
[ai] fix: validate that markitdown is installed before enabling it
[ai] fix: ingest pending knowledge, even if ai agent is disabled

new: add url type for custom attributes

[livechat] fix: file uploading in chat widget not disabling if files.upload permission is removed

fix: compatibility with MariaDB

fix: uploaded logo not showing in some email templates

fix: notifications for new conversation replies not arriving sometimes

fix: creating new ticket from agent dashboard sometimes not preserving subject

fix: issue with entering pusher credentials for EU regions.

fix: new lines sometimes not being preserved when converting emails into tickets.